Frequently Asked Questions
What size projects do you take on?+
We work on projects ranging from single-feature builds (a custom Shopify Function or checkout extension) to full-scale multi-store re-platforms. Minimum engagement is typically $3,000 USD.
Do you work with Shopify Plus merchants only?+
Most of our clients are on Shopify Plus, but we regularly work with standard Shopify plans for web development, integrations, and custom app work that does not require Plus-only APIs.
How long does a typical project take?+
Simple extensions or app features: 1–3 weeks. Full storefronts or large integrations: 6–16 weeks. We provide detailed timelines after scoping calls.
Do you offer ongoing retainer support?+
Yes. Many clients engage us on a monthly retainer for feature development, bug fixes, and performance monitoring after launch.
What is your development process?+
Discovery → Architecture spec → Iterative build with staging previews → Code review → QA → Launch. We use Slack for async communication and Notion for project tracking.
Do you provide NDA or IP assignment agreements?+
Absolutely. All client work is covered by a standard client agreement including IP assignment, confidentiality, and data protection clauses.
Can you work with our existing development team?+
Yes. We frequently operate as a specialist layer alongside in-house teams, contributing specific Shopify expertise while your team handles other areas.
What payment terms do you use?+
Typically 50% upfront, 50% on delivery for fixed-scope projects. Monthly invoicing for retainers. We accept bank transfer and major payment methods.
Have more questions? Contact us
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